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Looking for Printmaster Inc? Printmaster has joined with Printfinders to provide our customers with a better on line shopping experience.
If you have any questions regarding this, please contact us.
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Ordering Prints
Shipping Information
Payment Methods
Customer Service
Troubleshooting / Return Policy
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Ordering from Printfinders.com is simple and safe.
Once you've found a print you'd like, add it to your shopping cart by clicking on "Add to Cart". You can always access your shopping cart by clicking on the cart icon at the top right of the window. If you want us to frame your print, you can choose the options you want before adding it to your cart (you can also change them later if you wish).
If you want to order more than one copy of a print, first click on the "Add to cart" button. You will be taken to your shopping cart page, where you can set the quantity to however many you want. Click "Recalculate" to update the cart.
From the cart, you can change the service options for each item by clicking on "change service details", or remove an item by setting it's quantity to zero and clicking "Recalculate".
Please note: our shopping cart uses "cookies". If the cart is not working properly your browser might not be using cookies — check our cookies page for information about cookies (and how to get your browser to use them).
Adding framing services will add time to the processing time of your order, depending on the options you choose. Framing normally take about two to four weeks for delivery.
Please note: Unless there is a significant bit of writing or other feature in the border, the prints are cropped to the image when framing. Unless specified, the print sizes listed are paper sizes. The amount of cropping is usually about one-to-two inches per side (i.e., a total of about two-to-four inches from the total dimensions). Generally, board mounts and canvas transfers will become a few inches smaller, and framed prints will have slightly larger dimensions (the cropping is offset by the width of the mat and the frame). Since each order is custom-made, we cannot say precisely what the final dimensions will be.
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We currently offer flat rates for standard shipping on unframed print orders. Shipping
charges are applied per order, whether it is for one print or dozens.
For service items (framed items, board-mounts, and canvas transfers) an
additional per-item shipping fee also applies.
Please note: shipping times are the time it takes to ship your order after processing
— the total time your order will take to reach you also depends on the processing
time: 3-5 days for plain prints and preframed items, and about 1 - 2 weeks for
framing, mounting or canvas transfers.
Sample Shipping Rate Chart
US orders (except Alaska, Hawaii, Puerto Rico, and APO/FPO)
Shipping method: FedEx Ground Service — $7.50, unlimited number of prints.
Service items: $14.45 for the first service item, $6.95 for each additional service item
Oversize service items: (Larger than 40” in Length or Width):$24.95 per order
Shipping time: 1 -2 weeks depending on location.
Features:
- fully trackable
- insured against loss or damage
- no minimum order size
Alaska, Hawaii, Puerto Rico, and APO/FPO
Shipping method: USPS Priority- $10.75, unlimited number of prints.
Service items: $21.50 for first service item, $10.75 for each additional service item.
Oversize service items (Larger than 40” in Length and Width): $49.95 per order
Shipping time: 1 - 2 weeks, depending on location.
Features:
- insured against loss or damage
- no minimum order size
Canada
Shipping method: UPS International, $15.95, unlimited number of prints.
Service items: $26.70 for first service item, $10.75 for each additional Service item.
Oversize service itemslLarger than 40” in Length and Width):$49.95 per order
Shipping time: 1-2 weeks depending on location.
Features:
- fully trackable
- insured against loss or damage
- no minimum order size
Outside the US and Canada
Shipping method: UPS International, $31.00 (up to 20 prints).
Service items: not available
Shipping time: 5 business days, depending on location
Features:
- fully trackable
- insured against loss or damage
- no minimum order size
Please Note: Customs duties and other import taxes on orders shipped outside the United States are the responsibility of the customer. Printfinders shipping fees do not include taxes or importing fees of any kind.
If you wish to use a different shipper, we can send it with the shipper of your choice. You should telephone us as soon as possible at (888) 997-6783, and we will provide you with an estimated price for the service you wish to use.
Please note: our minimum processing time remains approximately five business days for plain prints, and three-to-five weeks for framed or mounted prints and canvas transfers; selecting a faster shipping method will not reduce the processing time.
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We currently accept Visa, Master Card, American Express, and Discover.
Your credit card information is sent over a secure (SSL — Secure Socket Layers) connection using the strongest encryption available.
Please Note: you must use an SSL-enabled browser to make a secure connection; a secure connection is indicated by a glowing, closed-lock icon at the bottom left of your Netscape or Internet Explorer window.
If you would prefer not to provide your credit card information over the internet, you may fill out the rest of the information we require for the order online, then telephone or fax us your credit card information.
You can reach our customer service department at:
(888) 997-6783 US/Canada
(573) 883 9405 Worldwide
(877) 883-8946 US/Canada
(573) 883-8946 Worldwide
Our business hours are 9am to 5pm EST, Monday - Friday.
Please note: if you choose this means of payment, we will process your order only when you contact us with your credit card information — we will not contact you to obtain it.
If you pay by credit card, you pay only when your order ships. We will authorize the charge when you place your order, but only charge the card when your order ships.
Please note: if you use a debit card to pay for your order, the amount of the order may be withdrawn from your account upon authorization (i.e., when you place your order) and held by the card issuer until such time as the card is charged or the authorization is voided or expires.
We accept Visa, Mastercard, Discover and American Express.
We also accept checks (personal checks are just fine) and money orders.
Checks and money orders may be mailed to:
Printfinders.com
P.O. Box 465
Sainte Genevieve, MO 63670
United States
We recommend money orders over checks — we'll process an order paid for by a money order or certified check upon receipt of payment; orders paid for by check will be processed when the check clears.
Please Note: Printfinders.com only accepts payment in U.S. dollars.
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You can keep track of your orders, shipping addresses, and stored payment information at our the customer service area.
After you have placed your order you will be able to log in to our customer service area using your order number and one other piece of identifying information (your ZIP code, phone number, or email address). We will email you a notificationwhen your order ships, including your tracking number (if applicable).
For your convenience, we can keep your contact, shipping, and billing information on file. You can then order without having to fill out all the forms — just select the shipping address and billing method from your list. Your information is kept strictly confidential (for more information please see our privacy page), and is protected by firewalls and other means.
Your contact information is the information we need in order to reach you with information concerning your order.
Your profile contains general information about you. We use this information to get an idea of who our customers are so that we can provide products and services you might be interested in. This information is not required, but it is appreciated.
You can store several shipping addresses (for example, a home address, a work address, or the address of a friend or relative). These can be changed or deleted at any time (see below).
You can store several credit cards (for example, a personal card and a company card). These can be changed or deleted at any time (see below).
You can edit or delete the information you have provided at any time by logging into the customer service area. Just below each entry are links which allow you to edit or delete that entry. We can also make the changes for you — just contact our customer service department and let them know of about changes you would like us to make.
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Satisfaction Guaranteed!
All merchandise is carefully packed in triple-wrap tubes/boxes and shipped via a certified parcel carrier. Printfinders fully guarantees that your order will arrive in mint condition.
If you receive an item that has been damaged during shipping or if we have made an error, do not return it. Please notify us immediately and we will arrange for a pick-up. If you have a chance to refuse delivery of an item you would like to return, you are encouraged to do so, but please notify us of the refusal.
Our Return Policy
If you are unsatisfied with your order for any reason, please contact us immediately. You may return items for a refund or store credit within 30 days of receiving any merchandise.
We cannot accept the following returns:
Any order returned more than 30 days after it was received
Any damaged or otherwise non-resalable print
Any opened CD-ROMs
Any gift certificates
Returns are Simple!
Please notify us of all returns before proceeding--we cannot accept responsibility for unsolicited returns. Once you have notified us, please repackage the item in the original shipping container (or equivalent) and be sure to include your order number.
You may send your return back via an insured carrier of your choice, to the following address:
Printfinders Returns Department
6 Trautman Industrial Drive
Sainte Genevieve MO
63670 USA
Refund Policy
If you are not satisfied with your Printfinder purchase, we are happy to work with you to make the returns process as smooth as possible. We abide by the following refund policy:
Printfinders.com will refund you in the same form of payment originally used to purchase the item per the conditions listed below
We give a full refund for any order that arrives damaged or in error
Full refunds for any unopened CD-ROM returns
We offer refunds for any print/poster returns
Store credit only for any custom serviced items, including: canvas transfers, mounted prints, tapestries, framed and preframed items
Store credit only for any order paid for with gift certificates, e-gifts, Artbucks® or prior store credit
*NB: Printfinders cannot offer credit for items which are returned in damaged condition
We will try to inform you of any anticipated delays in the completion of your order, and we check continuously for orders that may have slipped through a crack. However, if your order is taking longer than expected, and you haven't heard from us please feel free to contact us.
If your order has been delayed in shipment please let us know — we may have more success getting it back on track, or, if it appears to have been lost or damaged we can begin reprocessing your order immediately.
See also the next section on availability.
We do our best to keep the information on our site up-to-date, but there is usually a delay of at least a day between an item going out of stock and our database being updated. So, there is a small chance that a print listed on our site is actually out of stock.
If a print you order is out of stock we will back order it for you (i.e. we will keep the order active and ship your order complete when the missing print is back in stock). We rely on information from publishers to know when a print will be back in stock, and we try to pass on as much of this information to our customers. Unfortunately this information is not always available, and even when it is available it is not always accurate.
If an item remains back ordered for more than two weeks we will automatically ship whatever prints in your order are in stock and keep any other items on back order..
If an item remains back ordered for more that six weeks we will automatically cancel the order for that print unless you specify otherwise.
Our shippers are quite reliable, but occasionally an order is lost or damaged in transit.
We will reprocess your order as soon as we have determined that it has been lost. For trackable shipments, we will have a trace issued, and if the shipper cannot locate the parcel we will reship. If the shipment is international, there is no way to trace the package; in these cases it may take several weeks before determining that the package has been lost. In either case, we will handle any paperwork required by the shipper and if the shipment is deemed lost we will reship your order as quickly as possible.
If you receive a damaged package, please refuse delivery and contact us immediately, but no later than 10 days after receipt. We will reship your order and file any necessary paperwork.
If you don't have a chance to refuse a damaged package, or if the package is not damaged but the order inside is, contact us immediately, but no later than 10 days after receipt so that we can reprocess your order right away. The shipper may wish to inspect the damaged package or goods, so please keep the package and its contents for at least two weeks (we also may wish to retrieve the order).
If the there is damage to a frame, but not to the print, we may retrieve the item to have it re-framed -- this is faster than reprocessing your order.
Please note: we cannot accept responsibility for unsolicited returns — please contact us before returning any items.
As soon as you complete your purchase you will recieve a confirmation page containing all your order information, and if you provide your email address we will also email you a confirmation. Please check that the information we have reflects exactly what you want. If you spot an error please contact us immediately and we'll correct it.
Since we deal with so many different products and options, the occasional mistake is made. If you receive the wrong print, or a service has been applied incorrectly, please contact us as soon as possible — we will retrieve the mistake and ship you the proper order as soon as possible.
Please note: we cannot accept responsibility for unsolicited returns — please contact us before returning any items.
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